Using ArrivTrack

Getting started

• Login: Sign in with your email and password. Administrator accounts require email/password only (Google sign-in is not available).
• Dashboards: Parents, students, drivers, and administrators each have tools tailored to their role.
• Settings: Manage profile information and preferences in Account Settings.

For parents

• Track your student: Open the Parent Dashboard to view bus location and ETA when available.
• Messages: Use Messages to communicate with school staff when enabled for your district.
• Attendance Reports: Submit attendance reports (single-day, multi-day, or partial-day) from the app or website. You can add excuse letters and supporting details from the Attendance History page.
• No-account students: If your student does not have an account, you can still track and manage attendance actions through approved tracking requests.

For students

• Dashboard: View bus status and ETA based on your assigned stop/route.
• Emergency: Use the Emergency feature only for immediate medical or safety emergencies.

For drivers

• Driver Dashboard: View route info and operational tools for your assigned bus.
• Verify students: Use verification and QR tools when enabled for your district.
• Messages: Communicate with staff when enabled.

For admins

• Admin Panel: Manage data and configuration within your assigned permissions.
• Admin Settings: Configure district-level controls such as subscriptions, routes, notices, and requests.
• Routes: Create and maintain routes and stops; road-based route calculation is supported.

Troubleshooting

• ETA not showing: The bus may be offline, unassigned, or not yet reporting GPS data.
• Notices not loading: Verify your network connection; the app may still display cached notices.
• Can’t cancel ride: Confirm that the correct student is selected and the date range is valid.

Need to decode an app or website error? Open the Error Code Reference.

Need additional help? Use Report in the app or contact your district administrator.